Return Policy: Items may be returned or exchanged within the first 31 days with a Return Authorization number. Please contact us by e-mail at sonset@centurytel.net for your RA number with your request. There may be a 20% restocking fee on any items that are special order items. Shipping is not refundable. Please contact us at 810-441-9289 (text is best. You may call and if you get our machine please leave a voice mail and we will reply asap!) or Sonsetusa@gmail.com if you have any questions or concerns. Items must be unused and in original condition.